Terms and Conditions

Terms and Conditions

These terms and conditions govern our relationship with you. Please carefully read the following terms and conditions, which form the basis of your Linen Hire agreement and which you, as a customer, agree to by placing your order with Byron Quality Linen. Upon entering into a hiring agreement with Byron Quality Linen, you are accepting our terms and conditions. We have the right to amend these terms and conditions without notice. In these terms and conditions, you are “the customer,” and Byron Quality Linen is “the provider.”

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Responsibility of Byron Quality Linen (the provider)

The provider maintains stringent quality control measures to ensure all linen delivered is of the highest quality. The provider will make every effort to ensure that products arrive in perfect condition. The provider will always endeavor to supply the specific goods requested. However, the provider reserves the right to provide the customer with similar substitute goods where necessary. The provider will not refund or credit any items pre-ordered and delivered to the customer should the customer decide the items are no longer needed. The provider will do the utmost to ensure all linen is delivered in the correct quantities. The provider is responsible for the timely and accurate delivery of the linen agreed to in the order placed by the customer. The provider is responsible to the customer for the quality of the linen provided with no tears, stains or notable discrepancies. The provider will replace, no questions asked, any linen deemed inadequate, damaged, less than the agreed quality, or not an accurate order upon the linen’s arrival. The provider will ensure the linen delivered is of a standard that will be crisp, clean, comfortable, hygienic, and durable and will fulfill the agreed requirements of the customer. The provider shall use due diligence to provide an uninterrupted supply of linen sufficient to meet the customers’ needs for the duration of the agreement. By choosing to use our services, you are agreeing to indemnify us against any liability from a claim by a third party on you. Any refunds will be limited to no more than the original sums involved.

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Your Responsibility (the customer)

The customer will advise the provider immediately it becomes apparent if a product has not been delivered or is faulty on delivery. If a product arrives damaged in any way, or the customer believes the item(s) is not as described or agreed on, the provider will be notified in order to rectify this situation. The customer shall be solely responsible for the goods during the period of hire, and the customer shall ensure they are insured for the period of the hire to protect the provider against any liability for any loss or damage caused to any person, property, animal, or things whatsoever arising from the use of the linen.

The customer indemnifies the provider with respect to any claims for such loss or damage. During the hire period, the customer or cleaners must never use any linen for cleaning. If linen is used as cleaning cloths, the total replacement value of the items will be charged. Hire linen must never be washed. This is a strict condition of your hire agreement with us. If linen is washed a full replacement fee of all washed items will be charged to the property owner.

Orders and order changes require forty-eight (48) hours written (email) notice. Any orders that require consistent changes to dates or quantities of linen will incur a $10 admin fee.

Linen must be available for collection from the delivery address during the hours previously arranged unless reasonable prior notice is given. Customers or cleaners must email or text if dirty linen will not be ready for collection on the delivery day and provide an alternative pick-up date and time for collection.  Failure to notify us will incur additional charges. Additional charges will also apply for delivery and pick up of linen from properties that only let during holiday periods. 

Shortages and damages to hired goods will be charged at their full replacement value (details of which are available on request). The provider will accept no substitute item. Damaged goods include those that have sustained burns, scorches, tears, defacement, concrete, ink, and earth stains. Damage does not include fair wear and tear. The customer agrees that all charges for hire loss, damage, and replacement will be paid and that all collection fees, legal fees, or any expenses involved in the collection of these charges will be borne by the customer within seven (7) days of notification.  Byron Quality Linen's maximum hire period is 7 days. Therefore, customers must return all hired linen to the provider within 7 days. Failure to do so will incur additional charges. 

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Payments

Pre-pay customers must settle their accounts before the day of delivery. Customers on seven (7) or fourteen (14) day accounts must pay their accounts within this period.   Once an invoice becomes overdue, Byron Quality Linen reserves the right to add a late fee to the total of the invoice (up to $20 will be added depending on the length of time the invoice is overdue); change the customer to prepay; put the account on hold without notice; take immediate steps to recover the outstanding debt, including the use of legal help where necessary; close the account. The provider will not refund or credit any items pre-ordered and delivered to the customer should the customer decide the items are no longer needed.

Safety

The customer must advise the provider, in writing, of any toxic or hazardous substances that have been in contact with items being returned for laundering. The provider will refuse to accept such items if prior notification has not been received.

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Cancellation

No charges will be incurred should cancellations be received 48 hours before delivery. The above terms and conditions do not affect your statutory rights.