Terms and Conditions

Terms and Conditions

These terms and conditions govern our relationship with you. Please carefully read the following terms and conditions which form the basis of your Linen Hire agreement and which you, as a customer, agree to by virtue of placing your order with Byron Quality Linen. Upon entering into a hiring agreement with Byron Quality Linen you are accepting our terms and conditions. We have the right to amend these terms and conditions without notice to you. In these terms and conditions, you are “the customer” and Byron Quality Linen is “the provider”.

Responsibility of Byron Quality Linen (the provider)

The provider maintains stringent quality control measures to ensure all linen delivered is of the highest quality. The provider will make every effort to ensure products arrive in perfect condition. The provider will always endeavour to supply the specific goods requested. However, the provider reserves the right to supply the customer with similar substitute goods where necessary. The provider will not refund or credit any items that have been pre-ordered and delivered to the customer should the customer decide the items are no longer needed. The provider will do the utmost to ensure all linen is delivered in the correct quantities. The provider is responsible for the timely and accurate delivery of the linen agreed to in the order placed by the customer. The provider has a responsibility to the customer for the quality of the linen provided with no tears, stains or notable discrepancies. The provider will replace, no questions asked, any linen that is deemed to be inadequate, damaged, less than the agreed to quality or not an accurate order upon the linen’s arrival. The provider will ensure the linen delivered is of a standard that will be crisp, clean, comfortable, hygienic and durable and will fulfil the agreed to requirements of the customer. The provider shall use due diligence to provide an uninterrupted supply of linen sufficient to meet the customers’ needs for the duration of the agreement. By choosing to use our services, you are agreeing to indemnify us against any liability from a claim by a third party on you. Any refunds will be limited to no more than the original sums involved.

Your Responsibility (the customer)

The customer will advise the provider immediately it becomes apparent if a product has not been delivered or is faulty on delivery. If a product arrives damaged in any way, or the customer believes the item(s) is not as described or agreed on, the provider will be notified in order to rectify this situation. The customer shall be solely responsible for the goods during the period of hire and the customer shall ensure they are insured for the period of the hire to protect the provider against any liability for any loss or damage caused to any person, property, animal or things whatsoever arising from the use of the linen.

The customer indemnifies the provider in respect to any claims for such loss or damage. During the period of hire the customer, or cleaners must never use any linen for the purposes of cleaning. If linen is used as cleaning cloths full replacement value of the items will be charged. Hire linen must never be washed. This is a strict condition of your hire agreement with us. Orders and changes in orders require forty-eight (48) hours written (email) notice. Linen must be available for collection from the delivery address during the hours previously arranged, unless reasonable prior notice is given. Customers or cleaners must email or text, prior to delivery, if dirty linen will not be ready for collection on the delivery day. Failure to notify us will relate in additional charges. Additional  charges will also apply for pick up of dirty linen from properties that only let during holiday periods. 

Shortages and damages to hired goods will be charged at their full replacement value (details of which are available on request). The provider will accept no substitute item. Damaged goods include those that have sustained burns, scorches, tears, defacement, concrete, ink and earth stains. Damage does not include fair wear and tear. The customer agrees all charges for hire loss, damage and replacement will be paid and that all collection fees, legal fees or any expenses involved in the collection of these charges will be borne by the customer within seven (7) days of notification.  Byron Quality Linen's maximum hire period is 14 days. Therefore customers must return all hire linen to the provider within that 14 day period. Failure to do so will incur charges. 


All customers are expected to settle their invoices in full no later than seven (7) or  fourteen (14)  days after the date of the invoice. Invoice queries must be notified within one week of receipt of invoice.  Once an invoice becomes overdue Byron Quality Linen reserves the right to; add a $10 late fee to the total of the invoice; change the customer to prepay; put the account on hold without notice; take immediate steps to recover outstanding debt, including the use of legal help where necessary; close the account. The provider will not refund or credit any items that have been pre-ordered and delivered to the customer should the customer decide the items are no longer needed.


The customer must advise the provider, in writing, of any toxic or hazardous substances that have been in contact with items being returned for laundering. The provider will refuse to accept such items if prior notification has not been received.


No charges will be incurred should cancellations be received 48 hours prior to delivery. The above terms and conditions do not affect your statutory rights.